Refund policy

Refund Policy

Each Anidina piece is made to order in our Singapore studio once your size is confirmed. Because of this, our approach to returns works differently from a typical ready-made purchase.

Made to order, final sale

Anidina Hair Rings are handcrafted specifically for you once your size is confirmed. For this reason, completed orders are final sale and not eligible for return, refund, or exchange for change of mind.

Cancellations

You may cancel your order within 24 hours of placing it, or any time before production begins, whichever comes first. Once production has started, the order is final and cannot be cancelled.

Damaged, defective, or incorrect items

Please inspect your order as soon as it arrives. If your piece arrives damaged, defective, or isn't what you ordered, contact us within 48 hours of delivery at contact@anidina.com with your order number and photos of the issue, and we'll arrange a repair or replacement.

Refunds

Where a refund is approved — for example, when a repair or replacement isn't possible for a damaged or defective item — it will be issued to your original payment method within 10 business days of approval. Please allow additional time for your bank or card provider to process and post it.

European Union — right of withdrawal

Customers in the European Union ordinarily have a 14-day right to withdraw from a purchase without giving a reason. Because each Anidina Hair Ring is made to your personal specification once your size is confirmed, this right does not apply once production has begun, consistent with the standard exemption for custom-made goods under EU consumer law. Before production begins, the cancellation terms above apply in full.

Gift cards

Gift cards are non-refundable.

Questions

For any question about your order, sizing, or an issue with your piece, contact us at contact@anidina.com. We aim to respond within 1–2 business days.